Cancellation policy

Last updated: 19 August 2026

This policy explains how our monthly product subscriptions work, and how to manage, pause, or cancel your subscription with SIR INK PTY LTD (ABN: 66 700 217 063) ("Sir Ink," "we," "us," or "our").

1. How Subscriptions Work

When you subscribe to a Sir Ink product, you'll be billed automatically on a monthly recurring basis, and your selected product(s) will be shipped to you each billing cycle until you cancel.

  • Your first payment is charged at the time you subscribe.
  • Subsequent payments are charged automatically every month on the same date, using your saved payment method.
  • Order processing and shipping for each cycle follow our standard Shipping Policy.

2. Cancelling Your Subscription

You can cancel your subscription at any time, effective immediately, and this will stop all future billing.

How to cancel:

  • Self-serve: Log into your account and manage or cancel your subscription directly through your customer portal
  • Email: Contact us at help@sirink.co with your order/subscription details and we'll process the cancellation for you

There is no minimum commitment period, and no cancellation fee.

3. What Happens to Payments Already Processed

If you cancel after that month's payment has already been charged, your order for that cycle will still be processed and shipped as normal. Your cancellation will take effect from the next billing cycle onward — you will not be charged again.

We're unable to offer a refund for a cycle that has already been charged and shipped, as the product for that month has been fulfilled. If you believe you were charged in error, please contact us at help@sirink.co and we'll look into it.

4. Pausing, Skipping, or Modifying Your Subscription

If you'd like to pause a cycle, skip a delivery, or change your subscription (e.g. product or delivery frequency) rather than cancelling entirely, please contact us at help@sirink.co or manage this through your customer portal, where available.

5. Failed Payments

If a scheduled payment fails (e.g. due to an expired card or insufficient funds), we'll attempt to notify you and may retry the payment. If payment cannot be processed, your subscription may be paused or cancelled until updated payment details are provided.

6. Price Changes

We reserve the right to change subscription pricing from time to time. If a price change affects your subscription, we'll notify you in advance via email before it takes effect. You may cancel your subscription at any time if you don't wish to continue at the new price.

7. Your Consumer Rights

Nothing in this policy limits your rights under the Australian Consumer Law. If a product received through your subscription is faulty, not of acceptable quality, or doesn't match its description, you remain entitled to a repair, replacement, or refund in accordance with our Returns & Refund Policy and the ACL.

8. Contact Us

If you have any questions about your subscription, please reach out:

SIR INK PTY LTD 2A Yvette Court, Epping, VIC 3076, Australia Email: help@sirink.co