Refund policy

Last updated: 19 August 2026

At SIR INK PTY LTD (ABN: 66 700 217 063) ("Sir Ink," "we," "us," or "our"), we want you to be happy with your purchase. This policy explains your options for returns, exchanges, and refunds, in accordance with the Australian Consumer Law (ACL).

1. Australian Consumer Law Guarantees

Nothing in this policy limits your rights under the Australian Consumer Law. If a product you purchase from us has a major or minor fault, is not of acceptable quality, or doesn't match its description, you are entitled to a repair, replacement, or refund, in accordance with the ACL. This applies regardless of any other terms in this policy.

2. Faulty, Damaged, or Incorrect Items

If you receive a product that is faulty, damaged in transit, or not what you ordered, please contact us at help@sirink.co within 14 days of delivery, including:

  • Your order number
  • A description of the issue
  • A photo of the product (and packaging, if damaged)

We'll assess your claim and offer a replacement, repair, or full refund, including any shipping costs incurred, in line with your rights under the ACL. This applies whether the fault occurred during manufacturing or in transit with our shipping carrier — where damage occurs in transit, we will resolve this with you directly and separately manage any claim with our courier.

3. Change of Mind

Because our products are cosmetic skincare items applied to the skin, we're unable to accept change-of-mind returns on any product that has been opened, used, or has a broken seal, for hygiene and safety reasons.

If your item is unopened, unused, and in its original packaging, we're happy to offer a change-of-mind return within 30 days of delivery, subject to the following:

  • You contact us at help@sirink.co to request a return authorisation before sending anything back
  • The product is unopened, unused, and in resaleable condition
  • You cover the cost of return shipping, unless the return is due to our error
  • Proof of purchase (order confirmation or receipt) is provided

Change-of-mind returns are refunded to your original payment method, excluding original shipping costs, once the returned item has been received and inspected.

4. How to Start a Return

  1. Email us at help@sirink.co with your order number and reason for return.
  2. We'll confirm whether your item is eligible and provide instructions for sending it back.
  3. Once we receive and inspect your return, we'll notify you of the outcome and process any applicable refund or replacement.

Please don't send products back to us without first contacting our team, as returns sent without authorisation may not be accepted.

5. Refunds

  • Approved refunds will be processed to your original payment method within 5–10 business days of approval.
  • You'll receive an email confirmation once your refund has been processed. Please note it may take additional time for your bank or card provider to reflect the refund.
  • Sale or promotional items are eligible for refund under the same terms as full-priced items, unless otherwise stated at the time of purchase.

6. Exchanges

If you'd like to exchange a product (for example, for a different item), please contact us at help@sirink.co. Exchanges are subject to the same conditions as change-of-mind returns (unopened, unused, original packaging) and are subject to stock availability.

7. Gifts

If your item was purchased as a gift and shipped directly to you, please contact us at help@sirink.co and we'll do our best to assist with a return or exchange.

8. Contact Us

If you have any questions about a return, refund, or exchange, please reach out:

SIR INK PTY LTD 2A Yvette Court, Epping, VIC 3076, Australia Email: help@sirink.co